![]() If you run into any suspicious behavior, items, or payments, please let us know by reporting the person. These payment methods are usually sources of fraud.īy keeping your transaction inside OfferUp, and not using an external payment or shipping service, OfferUp can help protect you from fraud and theft. There are no numbers available for us to call them. I was told by 2 customer service reps on different calls that the local offices are set up only to make outgoing calls. There is no way, at least here my part of the USA, to contact a local UPS office directly. You can try to get a toll-free vanity phone. Either way, (877) 289-6418 is the best number available to reach a real person. Also avoid wire transfers such as Western Union or MoneyGram, or non-cash payments such as gift cards or personal/certified checks. You might be able to find a vanity phone number with a local area code through your regular phone provider, depending on what they have available. Why doesnt someone from Offer-Up contact me or refund my money. Contact Us Updated Verifying your contact information is important because it helps protect your OfferUp account by confirming your identity. Seller has also notified Customer Service on approval. Interactive Brokers Customer Service contact and mailing information and erroneous trade policy. If you do not see an email response within 24 hours, please check your Spam folder. same thing happens to me customer service will not help at all. 10:00 - 16:00 (Sun) (America/Los Angeles) Location. An OfferUp Support representative will contact you by email within 24 hours to assist you. I had an issue with a paid for feature called bumps which put your items above other sellers ads so your items are seen first. Make another acct on another phone with a different phone number message seller and tell them ur acct got delayed and repurchase. It’s fun to use Customer Service however needs a little work as of December 2017. About paying with shippingĪvoid app-based payments like Venmo and PayPal. Need help Tap the Contact Us button below. I've tried messaging you seller to set up alternate method of purchase but the app won't let me send more messages until I verify my phone number. You will inspect and approve the item when you get it, and the transaction will be final 2 days after you approve it. You'll be charged when the seller accepts the offer. If you use shipping within OfferUp, you'll be asked to add your credit or debit card when you make an offer. ![]() ![]() If you don't have exact change, your seller may be able to make change, or ask a grocery store or bank to break large bills. If you like it, give the seller the amount you agreed to. When you meet, examine the item carefully. ![]() For them, that’s okay but they will terminate long standing users.If you're meeting in person, bring cash. Have the customers conversation history handy. Using their name in the greeting will make your response feel genuine and targeted specifically to them. Oh but don’t worry, they don’t do anything about all the scammers and bits in that app. This is the first step when reaching out or responding to customers. Don’t need to, just rather let everyone else know what a crap app this is. BBB Business Profiles generally cover a three-year reporting. Download the OfferUp app and create a profile on OfferUp with details such as Name, location, email, profile picture and phone number. anything but Offer Up and Let go! Don’t bother responding to my rating, I have already tried all your contact information with no response from anyone. Jamie Osborn, Director of Customer Service OfferUp Support. They have a “customer service line” that is literally just a VM service that even says you won’t get a call back!!!! This is how you do business? This app and the people behind it have gone completely down hill within last year! Better to stick to FB market place, Mercari, etc. Even better? They don’t tell you why they deactivated you!! You can’t get ahold of an actual person, they don’t respond to emails except to say you “violated community guidelines” but don’t go deeper to tell you exactly what guideline you went against so you can try to fix it. This company is joke!!! They are 100% okay with deactivating accounts of honest people, ones who have great ratings, been on for years, makes a living on reselling through the app.
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